What are your hours?

M-F 9am-8pm

For assistance, please email us. Responses can sometimes take up to 24 hours.  Any emails sent over the weekend and/or holidays may not receive a response until the next business day. 

How can I contact you?

The best way to reach us is by email at info@radesignonline.com

 

What can I do if my package is lost or damaged?

Once a package has been scanned by delivery service for shipment, all delivery claims and disputes must be handled between buyer and shipping company.

If during shipping, your package is delayed, lost or damaged because of Mother Nature’s bad weather, any other natural disaster, any unpredictable or unpleasant circumstances, we are not responsible for it and will not issue a replacement.

We do our best to ship your order out in a timely manner. We will not compensate for any loss or damages caused by delays or any mishandling of your package by the shipping carrier or otherwise.

Please understand that it is not in our hands and we cannot guarantee a timely delivery or a fully intact package. If the shipping carrier fails to deliver the package on time or delivers package damaged please file all claims with shipping company. First class mail does not carry insurance, as such claims for late, damages or lost mail cannot be filed on those packages.

NO REFUNDS on custom orders. 

All sales are final on ready made shop.